Passengers are allowed to carry hand baggage and check-in luggage as per the ticket class. Overweight and oversized bags may incur additional fees. Ensure all baggage is properly tagged.
Online check-in opens 24 hours before departure and closes 1 hour prior for domestic flights, and 2 hours prior for international flights. Airport check-in counters close 60 minutes before departure.
Flights can be canceled online or through customer service. Refund eligibility depends on fare type. Non-refundable tickets may offer travel credits instead of cash refunds.
Name corrections are allowed for minor spelling errors. Date or route changes may require a fee, subject to availability and fare rules.
All travelers must carry valid identification. International passengers need a passport and relevant visas. Entry and exit requirements vary by country.
For everyone's safety, disruptive or non-compliant behavior will not be tolerated. Smoking and use of certain electronic devices are strictly prohibited onboard.
Pets are allowed in the cabin or cargo hold depending on size and breed. Advanced booking is required, and health certificates must be presented.
Passengers needing wheelchairs, medical support, or other assistance should notify the airline at least 48 hours before departure to ensure proper arrangements.
Pets are allowed in the cabin or cargo hold depending on size and breed. Advanced booking is required, and health certificates must be presented.
Children traveling alone must be booked under the Unaccompanied Minor (UM) service. The service is mandatory for certain age groups and includes airport assistance, priority boarding, and supervision throughout the journey. Parents or guardians must remain at the airport until the flight departs.
For the safety of all passengers, certain items such as explosives, flammable liquids, and sharp objects are not allowed in carry-on or checked baggage. Lithium batteries and other restricted goods must comply with specific airline guidelines. Always check the list of prohibited items before packing.
In the event of delays, cancellations, or denied boarding, passengers may be entitled to compensation or assistance, depending on local aviation laws. The airline is committed to protecting customer rights and resolving issues promptly and transparently.
Members of the airline’s loyalty program can earn and redeem points for flights, upgrades, and other benefits. Membership is free but subject to terms such as account activity, point expiration, and tier qualification rules. Abuse or fraud may result in account suspension.
Passengers are advised to check current health and travel regulations before departure. Face coverings, vaccination proof, or negative test results may be required depending on the destination. These policies are updated regularly based on government and health authority guidance.
Each fare class (e.g., Economy, Business, First) comes with its own rules regarding baggage, refunds, seat selection, and onboard services. Discounted fares may have more restrictions, while premium fares offer flexibility and additional amenities.
Items left onboard or at the airport are recorded and stored for a limited time. Passengers should report lost belongings as soon as possible through the airline’s customer service or online portal. Found items can be claimed with valid identification and proof of ownership.
The airline values your privacy and handles personal data according to applicable data protection laws. Information collected during booking or travel is used to improve service and ensure security. Passengers can review, update, or request deletion of their data upon request.
Use of the airline’s website and services is governed by terms and conditions, including limitations of liability and user responsibilities. By accessing the site or booking a ticket, passengers agree to these terms. Full details are available in the legal section of the website.
For any inquiries, complaints, or assistance, passengers can reach the customer support team via phone, email, or live chat. The airline strives to provide timely and helpful service before, during, and after the journey.
